Return & Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, accessories, and packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at pawlumie.info@gmail.com.

If your return request is accepted, we will provide you with return instructions, including where and how to send your package. Please do not send products back without first contacting us and receiving return authorization.

Unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at pawlumie.info@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

We may request photographs or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

If we determine that the product is defective, damaged, or incorrect, we will work with you to provide a replacement, refund, or other appropriate resolution in accordance with applicable consumer protection laws.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including perishable goods, custom or personalized products, and certain personal care or hygiene products where a return may not be appropriate for health or hygiene reasons.

We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at pawlumie.info@gmail.com if you have questions about whether a specific product is eligible for return.

Sale or promotional items may be subject to the same return conditions described in this policy unless otherwise stated at the time of purchase.

Gift cards are generally non-refundable, except where required by applicable law.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

Exchanges

The fastest way to receive a different product is to return the item you currently have. Once the return has been approved, you may place a separate order for the replacement item.

If your product arrived damaged, defective, or incorrect, please contact us before placing another order so we can review the issue.

European Union — 14-Day Right of Withdrawal

If you are a consumer located in the European Union and your purchase qualifies under applicable EU consumer protection laws, you may have the right to cancel or withdraw from your purchase within 14 days without providing a reason.

The withdrawal period generally begins from the day you, or a person designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at pawlumie.info@gmail.com before returning the product.

The item should be returned in substantially the same condition in which it was received, including its original accessories and packaging where reasonably possible.

You may be responsible for the direct cost of returning the product unless applicable law requires otherwise.

Certain products may be excluded from the right of withdrawal under applicable law, including personalized products, perishable goods, and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Your statutory consumer rights are not affected by this policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card company, payment provider, or financial institution may require additional time to process and post the refund to your account.

Shipping charges originally paid may be non-refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

pawlumie.info@gmail.com

International Orders

Because we sell internationally, consumer rights and return requirements may vary depending on the country or region in which you live.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under applicable law.

Where applicable local consumer protection laws provide you with additional or stronger rights than those described in this policy, those mandatory rights will apply.