Terms of Service

OVERVIEW

Welcome to Pawlumie. The terms “we,” “us,” and “our” refer to Pawlumie and the operator of this store.

Pawlumie operates this website and online store, including all related information, content, features, tools, products, and services offered to you (collectively, the “Services”).

Our store is hosted and powered by Shopify, which provides us with the e-commerce platform that allows us to offer our products and Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access, browse, interact with, or purchase from our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, purchases, warranties, limitations of liability, shipping, returns, and other conditions.

By accessing or using our Services, or by purchasing from us, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of legal majority in your state, province, country, or jurisdiction of residence, or that you have given permission for any minor dependents under your supervision to use the Services where legally permitted.

To access certain features or make a purchase, you may be required to provide information such as your name, email address, billing information, payment information, telephone number, and shipping address.

You agree that all information you provide is accurate, current, complete, and that you have the legal right to provide and use such information.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our prior written authorization.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, colors, dimensions, appearance, packaging, and other visual characteristics may vary slightly depending on your device, screen settings, manufacturing variations, product updates, or other reasonable factors.

Such minor differences do not necessarily constitute a product defect.

We do not guarantee that a product's appearance will be identical to how it appears on your screen.

Product descriptions, prices, specifications, availability, packaging, and other information may be modified from time to time without prior notice.

We reserve the right, where permitted by law, to discontinue products or limit product quantities available to a particular person, household, geographic region, or jurisdiction.

Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise does not conform to applicable consumer protection laws.

SECTION 3 — ORDERS

When you place an order through our store, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, pricing or inventory errors, shipping restrictions, product availability, or violations of these Terms.

Your order is not considered accepted until payment has been successfully processed and we have confirmed acceptance of the order.

Please review your order carefully before completing your purchase.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

If we cancel an order after payment has been received, any amount due to you will be refunded to the original payment method, subject to applicable law and payment processing times.

Returns, exchanges, and refunds are governed by our Return & Refund Policy, together with any mandatory rights provided by applicable consumer law.

Products purchased from Pawlumie are intended primarily for personal or household use unless otherwise agreed in writing.

SECTION 4 — PRICES, PAYMENTS, TAXES AND BILLING

Prices, promotions, discounts, and product availability may change without prior notice.

The price charged for a product will generally be the price displayed at checkout when your order is submitted, except where there is an obvious pricing error or where otherwise permitted by applicable law.

Unless expressly stated otherwise, displayed prices may not include shipping charges, customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges.

Any additional charges that we collect will be disclosed during checkout where applicable.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may be imposed by authorities in the destination country.

Where such charges are not collected by us at checkout, the customer may be responsible for them, subject to applicable law.

We do not control customs authorities or the fees they may impose.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information.

You represent that you are authorized to use the payment method submitted with your order.

SECTION 5 — SHIPPING AND DELIVERY

We ship to eligible destinations internationally.

Available shipping destinations, rates, estimated delivery times, and restrictions may vary depending on the product and destination.

Order processing and delivery estimates are provided in our Shipping Policy and/or at checkout.

All delivery dates and timeframes are estimates unless we expressly state otherwise or applicable law requires delivery within a particular timeframe.

International shipments may experience delays caused by circumstances outside our reasonable control, including customs inspections, carrier delays, weather, transportation disruptions, peak-season demand, governmental restrictions, incorrect or incomplete addresses, or other logistics events.

We are not responsible for delays caused solely by circumstances outside our reasonable control; however, this does not affect any rights you may have under applicable consumer protection law.

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping or reshipment charges may apply where permitted by law.

If you discover an address error, contact us as soon as possible at pawlumie.info@gmail.com. We cannot guarantee that an address can be changed after the order has entered fulfillment.

Where required by applicable law, the risk of loss or damage remains with us until the products are delivered to you or to a person you have designated to receive them.

For additional information, please review our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their content, including our brand names, logos, product photographs, graphics, illustrations, videos, text, website designs, layouts, audio, marketing materials, and other original content, are owned by or licensed to Pawlumie and are protected by applicable intellectual property laws.

You may access and use the Services for lawful personal and non-commercial purposes.

Unless otherwise permitted by law or authorized by us in writing, you may not copy, reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from, commercially exploit, or otherwise misuse our protected content.

The Shopify name, logo, products, services, designs, and other trademarks are the property of Shopify or its respective licensors.

Other trademarks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment systems, integrations, or functionality supplied by third parties.

We do not necessarily monitor, control, or operate those third-party tools.

To the maximum extent permitted by law, access to such tools may be provided on an “as available” basis and may also be subject to the third party's own terms and privacy policies.

Your use of optional third-party tools is at your discretion.

We may introduce new features, resources, integrations, or Services in the future. Unless otherwise stated, those additions will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to or integrations with websites, applications, services, or content operated by third parties.

We are not responsible for the content, accuracy, availability, practices, or policies of independent third-party websites.

If you choose to access a third-party website, you should review its terms, privacy policies, and other applicable conditions.

Nothing in this section limits liability that cannot legally be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Pawlumie is powered by Shopify, which provides the technology that enables us to operate our online store.

However, purchases made through our store are transactions between you and Pawlumie, not between you and Shopify.

Pawlumie is responsible for the products offered through the store, customer service, order fulfillment, returns, refunds, and other obligations associated with transactions with our customers.

Shopify is not the seller of the products offered by Pawlumie.

To the maximum extent permitted by applicable law, Shopify and its affiliates are not responsible for losses, damages, claims, or liabilities arising from a customer's purchase from Pawlumie.

Nothing in this section creates rights or exclusions beyond those permitted by applicable law.

SECTION 10 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information associated with your access to and use of the Services.

Information may also be processed by payment providers, fulfillment providers, shipping carriers, analytics providers, marketing providers, and other service providers involved in operating our store.

Some of these providers may process information in countries other than the country in which you reside.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, transferred, and protected.

Shopify's own processing of personal information is also subject to Shopify's applicable privacy policies.

SECTION 11 — REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, videos, suggestions, feedback, comments, ideas, or other content to us (“User Content”), you grant us, to the extent permitted by law, a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, display, distribute, and promote that content in connection with our Services and business.

You represent that you own or have the necessary rights to the User Content you submit and that its use will not infringe the rights of another person.

If you received compensation, discounts, free products, or another incentive in connection with a review or endorsement, you must disclose it where legally required.

You may not submit content that is unlawful, fraudulent, defamatory, abusive, threatening, obscene, misleading, infringes intellectual property rights, violates privacy rights, contains malicious software, or otherwise violates applicable law.

We may moderate, reject, or remove User Content where permitted by applicable law.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.

Where permitted by law, we reserve the right to correct errors, update information, modify inaccurate information, or cancel affected orders.

If an order must be canceled because of an error after payment has been received, we will issue any refund required under applicable law.

Nothing in this section permits us to disregard a binding consumer contract where applicable law prohibits us from doing so.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations; infringe intellectual property or privacy rights; commit fraud; provide false or misleading information; harass or harm others; distribute malicious software; interfere with the security or operation of the Services; conduct unauthorized scraping or automated extraction; attempt unauthorized access to accounts or systems; impersonate another person or entity; or otherwise misuse the Services.

We reserve the right to suspend or terminate access to the Services where we reasonably believe these Terms or applicable law have been violated.

SECTION 14 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, artificial intelligence agents, scrapers, or other autonomous or semi-autonomous tools may not access or interact with our Services in a manner that circumvents security controls, access restrictions, CAPTCHA systems, robots exclusions, rate limitations, or other technical measures.

Automated systems must not intentionally misrepresent themselves as human users where identification is required.

We reserve the right to restrict automated access to our Services where permitted by applicable law.

SECTION 15 — TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially violated, fraud is suspected, unlawful activity occurs, or the security or operation of our Services is threatened.

Termination does not eliminate obligations that arose before termination.

Sections that by their nature should continue after termination will remain effective, including provisions concerning intellectual property, liability, indemnification, dispute provisions, and applicable law.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always operate uninterrupted, securely, or without errors.

However, nothing in these Terms excludes or limits statutory warranties, legal guarantees, remedies, or consumer rights that cannot legally be excluded or restricted.

Where consumer protection laws provide mandatory warranties or guarantees, those rights remain fully applicable.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Pawlumie and its operators, affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products purchased through the Services where such damages may legally be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

This includes any liability that cannot legally be excluded for fraud, fraudulent misrepresentation, intentional misconduct, certain personal injury claims, or mandatory consumer protection obligations.

Your statutory rights as a consumer remain unaffected.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawlumie, Shopify, and our respective affiliates, partners, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable legal costs arising directly from:

1. your material violation of these Terms;

2. your unlawful use of the Services;

3. your violation of applicable law; or

4. your infringement of a third party's rights.

This obligation applies only to the extent enforceable under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.

If a provision of these Terms conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may assign or transfer our rights and obligations in connection with a sale, transfer, restructuring, or other legitimate business transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements through which we provide the Services will be governed by the laws applicable in the jurisdiction in which the operator of Pawlumie is established, subject to any mandatory consumer protection laws that apply to you.

To the extent permitted by law, the governing jurisdiction is Florida, United States.

However, if you are a consumer residing in another country or jurisdiction, nothing in these Terms deprives you of mandatory protections granted to you under the laws of your country of residence where those protections cannot legally be waived.

Nothing in these Terms prevents a consumer from bringing a claim in a court or forum available to them where applicable law provides a non-waivable right to do so.

SECTION 23 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We may update or modify these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other operational needs.

Where required by applicable law, we will provide notice of material changes.

Changes will apply from the effective date stated in the updated Terms and will not retroactively remove rights that have already accrued where prohibited by law.

SECTION 25 — INTERNATIONAL CUSTOMERS

Pawlumie may offer products to customers in multiple countries and territories.

Consumer laws differ between jurisdictions.

These Terms are intended to operate to the maximum extent permitted under applicable law and should not be interpreted as excluding, restricting, or overriding rights that consumers cannot legally waive.

Customers are also responsible for complying with laws applicable to the importation, possession, and lawful use of products purchased from our store.

We reserve the right to restrict sales or shipping to particular locations where reasonably necessary for legal, regulatory, logistics, fraud-prevention, or operational reasons.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Pawlumie
Email: pawlumie.info@gmail.com

Additional legally required trader or business information will be made available where required under applicable law.

Last updated: October 1, 2026