Shipping policy
Shipping Policy
At Pawlumie, we work to process and deliver your order as efficiently as possible.
Order Processing
All orders require approximately 1–4 business days to be processed before shipment.
Processing times may be longer during holidays, promotional periods, periods of unusually high order volume, or due to circumstances outside our reasonable control.
Once your order has been shipped, you may receive tracking information when available.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery typically takes:
6–11 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, local postal services, weather conditions, holidays, or other circumstances outside our reasonable control.
International Shipping
We may ship to customers in multiple countries and regions worldwide.
International delivery times may vary depending on the destination and customs procedures.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Where applicable, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and may be the responsibility of the customer, subject to applicable law.
Incorrect or Incomplete Shipping Addresses
Please review your shipping information carefully before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at pawlumie.info@gmail.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or fulfillment.
If an order cannot be delivered because an incorrect, incomplete, or undeliverable address was provided, additional shipping charges may apply where permitted by law.
Shipping Delays
Shipping carriers and customs authorities operate independently from Pawlumie.
Delays may occasionally occur due to customs inspections, transportation disruptions, severe weather, high shipping volumes, local carrier delays, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist you if your shipment experiences an unusual delay.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.
Lost, Damaged, or Missing Orders
If your order arrives damaged, appears to be lost in transit, or you receive the wrong item, please contact us at pawlumie.info@gmail.com as soon as possible.
We may request photographs, videos, tracking information, or other reasonable information necessary to investigate the issue.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
Tracking
When tracking information is available, it may be sent to the email address provided at checkout.
Please note that tracking updates may occasionally take several business days to appear after shipment.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
Pawlumie
Last updated: October 1, 2026